Frequently asked questions
Shipping & delivery
Is there a charge for delivery and returns?
Delivery:
Our delivery is FREE to the following countries:
- France
-Belgium
-Poland
Returns:
The costs for a return for different countries are as below:
- France: 10,89 €
- Belgium: 8,24 €
- Poland 9,81 €
The costs for returns will be deducted from your paid price.
When will I receive my surprise box?
You will receive your surprise box within 3 to 8 business days.
Return & refund
Is it possible to exchange the surprise box?
As with other online purchases, you have a 14-day right of return after receiving your box.
Is there a charge for delivery and returns?
Delivery:
Our delivery is FREE to the following countries:
- France
-Belgium
-Poland
Returns:
The costs for a return for different countries are as below:
- France: 10,89 €
- Belgium: 8,24 €
- Poland 9,81 €
The costs for returns will be deducted from your paid price.
How does the refund of my purchase amount work?
After the return has been checked in our warehouse to ensure that it is undamaged, we will immediately refund the amount via the payment method you have previously selected. With some payment providers, this process can take up to 10 working days. We ask for your understanding in this case.
How can I cancel my purchase?
You can find all details about the cancellation policy in our cancellation policy.
Payment
Which payment methods can I choose?
You can choose between PayPal, Credit Card, Google Pay and Apple Pay
When will my return or cancellation be refunded?
Your return will always be credited according to the payment method you selected when you placed your order.when will I receive confirmation of my return? once we have received your return, we will check what you have sent back. Please give us up to 10 working days to confirm your return.